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VettaLux

Provider Agreement

Version: 2026-04-23

[DRAFT — REQUIRES LAWYER REVIEW BEFORE PUBLICATION]
This is the central risk-shifting document for the platform. Every provision — especially Sections 1 (independent contractor), 4 (quality + compliance), 6 (indemnification), and 9 (off-platform circumvention) — must be reviewed by your retained attorney, and by an attorney in each jurisdiction where Providers operate, before relying on it.

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Who this is for

This Provider Agreement ("Agreement") is a binding contract between you — the individual and, if applicable, the business entity you represent (together the "Provider", "you", "your") — and Eremine Holdings LLC, operator of VettaLux ("VettaLux", "we", "us"). It applies any time you list, accept, or perform any Service through the Platform, and supplements the general [Terms of Service](/legal/terms).

You will be asked to tick each acknowledgment at onboarding before your listing can accept Bookings. That tick, with timestamp, IP, and version, is the binding record.

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1. Relationship — Independent Contractor

You are an independent contractor. Nothing in this Agreement or your use of the Platform creates any of the following between you and VettaLux:

  • an employer / employee relationship;
  • an agency, partnership, joint venture, or franchise relationship;
  • a master/servant, principal/agent, or joint-employer relationship.

You have sole control over when, where, how, and with what equipment you perform the Service. You set your own prices (subject to platform rules), schedules, methods, and crew. You bear the entire business risk of your operation.

You are solely responsible for, and VettaLux is not responsible for: your income, self-employment, and sales taxes; your workers' compensation; your payroll and benefits; your unemployment contributions; OSHA and occupational-safety compliance; training, licensing, and continuing education; your insurance premiums; and any employer-side legal obligation.

You agree not to represent yourself as an employee, agent, or representative of VettaLux or Eremine Holdings.

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2. Eligibility + Verification

Before accepting Bookings you must:

  • be 18+ and legally competent to contract;
  • hold a valid trade or business license for each jurisdiction you serve;
  • maintain active general-liability insurance (and workers' comp where required) covering your work, at limits appropriate for the services you perform;
  • furnish a government-issued photo ID matching the account principal;
  • pass VettaLux's background screening, re-run at least annually;
  • furnish tax documentation (W-9 for US Providers; W-8BEN/W-8BEN-E for non-US Providers).

You represent and warrant these remain in full force throughout your use of the Platform and you will notify us immediately if any lapses, is revoked, or becomes insufficient.

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3. Your Responsibility for Quality, Safety, and Outcomes

You — not VettaLux — are responsible for every aspect of the Service you perform. This includes, without limitation:

  • quality of workmanship and compliance with industry standards;
  • timeliness and communication;
  • safety of your crew, the Customer, the Customer's property, and anyone at or near the work site;
  • compliance with federal, state, and local law (including licensure, permit, building code, OSHA, environmental, and sales-tax law);
  • proper handling of hazardous materials (lead, asbestos, mold, refrigerants, etc.);
  • proper sub-contractor engagement (you are liable for your subs as if you performed the work yourself);
  • warranties you choose to offer Customers (VettaLux offers no warranty on your behalf);
  • property damage, bodily injury, or death you or your crew cause.

You are responsible for procuring, maintaining, and claiming under your own insurance. VettaLux's Trust Guarantee is not insurance and does not substitute for yours.

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4. The Booking Contract

Each Booking is a contract between you and the Customer. VettaLux is not a party to that contract. You agree to:

  • honor the scope, price, schedule, and completion criteria agreed in the Booking;
  • communicate changes in scope or price to the Customer in-app before performing extra work;
  • attend the scheduled time or notify the Customer + VettaLux as soon as reasonably possible of any delay;
  • not solicit or accept off-platform payments from a Customer whose Booking originated on VettaLux (see Section 9).

If you cannot perform, cancel in-app promptly. Repeated late cancellations, no-shows, or reliability-score breaches will result in suspension.

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5. Payments, Fees, Escrow, and Payouts

5A. Platform fees

You accept VettaLux's fee structure as posted on the [Pricing](/pricing) page:

  • a success fee on each completed Booking (tier-dependent),
  • if applicable, a monthly/annual subscription fee for your plan tier,
  • add-on fees for expansion seats, service areas, states, etc.

Fees may change with 30 days' notice.

5B. Escrow

Customer funds are held in platform-operated escrow until release conditions are met (Customer confirms completion, dispute window passes, or dispute resolves in favor of capture). You accept that:

  • payouts are not instant — escrow hold is a material term, not a delay;
  • opening a dispute extends the hold automatically until resolution;
  • settlement of disputes in favor of the Customer reduces or eliminates your payout for that Booking.

5C. Payouts

Payouts run on a weekly schedule via VettaLux's payout processor, net of platform fees, refunds, chargebacks, and any tax withholdings. Payouts are paused if your tax documents, bank details, or background credentials are missing or stale. You are responsible for keeping these current.

5D. Chargebacks + reversals

If a Customer successfully chargebacks a Booking through their card issuer, the disputed amount (plus any chargeback fee) is debited from your payout balance. You agree that VettaLux may offset such amounts against your current or future payouts and, if insufficient, bill you directly.

5E. Taxes

You are solely responsible for all taxes on amounts earned: income, self-employment, payroll, sales, and use taxes in every jurisdiction. VettaLux will issue required IRS forms (e.g., 1099-K) where applicable but does not withhold or advise on taxes.

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6. Indemnification

You will defend, indemnify, and hold harmless VettaLux, Eremine Holdings LLC, and their officers, directors, employees, agents, and affiliates from any claim, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:

  • any Service you perform or fail to perform;
  • property damage, bodily injury, death, or economic harm caused by you, your crew, or your subs;
  • your breach of this Agreement, the Terms of Service, or any law;
  • your employment, tax, or labor-law obligations;
  • your infringement of any third party's rights (including IP);
  • off-platform circumvention (Section 9).

You will name VettaLux as an additional insured on your general-liability policy on request, at your expense.

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7. Disputes

7A. Customer disputes

Customers have 14 business days from scheduled completion to open an in-platform dispute. You accept that:

  • opening a dispute pauses your escrow capture;
  • you will respond fully and in good faith to dispute inquiries within VettaLux's stated SLA;
  • you will cooperate with evidence requests, site inspections, and re-work opportunities;
  • VettaLux's dispute determinations are binding within the Platform.

7B. Disputes with VettaLux

Disputes between you and VettaLux are subject to binding individual arbitration under Section 7B of the Terms of Service, including the class-action waiver and 30-day opt-out.

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8. Profile + Listing Content

You grant VettaLux a worldwide, royalty-free, sublicensable license to host, reproduce, modify, and distribute profile content, photos, service descriptions, and Customer-facing materials you submit, in connection with operating and promoting the Platform.

You represent and warrant you own or have rights to everything you post and that none of it infringes any third party's rights. No fake photos, no stolen photos, no misleading before/after imagery, no unlicensed logos, no fabricated credentials. Violations trigger listing removal and account action.

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9. Off-Platform Circumvention

You agree not to solicit, accept, or complete any lead, booking, deposit, or payment off-platform from any Customer introduced via VettaLux, for twelve (12) months after the most recent interaction.

This includes (without limitation): asking the Customer for a side deal to avoid fees; inviting the Customer to pay via Zelle, Venmo, check, or cash outside the Booking; selling additional services off-platform on your premises visit; or using the Customer's contact data to market outside the Platform.

Liquidated damages. Because actual damages from off-platform circumvention are difficult to quantify, you agree that VettaLux may charge liquidated damages equal to $500 per breach or three (3) times the total fees VettaLux would have earned on the diverted work, whichever is greater. This is a reasonable estimate of our loss and is not a penalty. [LEGAL REVIEW REQUIRED]

VettaLux may also suspend or terminate your account, remove your listing, and pursue injunctive relief.

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10. Background Checks + Ongoing Screening

You authorize VettaLux and its vendors to conduct initial and periodic background, license, insurance, and business-registration checks. You will keep your profile data accurate and notify us of material changes (new jurisdiction, new service, change in entity, change in license status, new criminal matter) within 10 days. Failure to disclose is grounds for removal.

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11. Trust Score + Rankings

VettaLux calculates a multi-dimensional Trust Score and operates ranking algorithms. You acknowledge:

  • rankings are not a warranty of business volume;
  • the Trust Score is our proprietary signal based on verification, reliability, Customer feedback, dispute history, and other factors;
  • VettaLux may change the methodology at any time;
  • you will not manipulate the score via fake reviews, review trades, or incentivized reviews;
  • paid priority surfacing (where offered) is tie-break only and cannot override earned rank.

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12. Reviews

Customers may review completed Bookings. You may publicly respond once per review. Retaliatory conduct toward reviewers (threats, legal intimidation, harassment, public shaming) is grounds for immediate termination. See the [Review Policy](/legal/review-policy).

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13. Confidentiality + Data

Customer personal information you receive through the Platform is Confidential Information. You will (a) use it only to perform the Service; (b) not retain it longer than needed; (c) not use it to market outside the Platform (subject to your own customers' prior consent); (d) not sell or share it; and (e) comply with all applicable privacy law (including CCPA/CPRA, GDPR where applicable, TCPA for any messaging).

If you suffer a data breach affecting Customer data, notify security@vettalux.com within 48 hours.

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14. Suspension + Termination

We may suspend or terminate your account immediately and without prior notice for:

  • breach of this Agreement, the Terms, or any applicable law;
  • lapse of a required license, insurance, or background credential;
  • fraud, abuse, safety incidents, or complaints that indicate material risk;
  • failure to respond to disputes within SLA;
  • off-platform circumvention;
  • a threat or harassment incident toward a Customer or VettaLux staff.

You may close your account at any time, subject to completion of open Bookings and settlement of any open disputes or payouts. Sections that by their nature survive — payments, escrow, dispute, indemnity, warranty disclaimer, liability limitation, confidentiality, off-platform circumvention, and arbitration — survive termination.

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15. Disclaimer + Limitation of Liability

The Platform is provided "AS IS" with no warranty from VettaLux to you. We do not guarantee any level of bookings, revenue, or ranking. Sections 13 and 14 of the Terms of Service (disclaimer of warranties; liability cap) apply in full — our aggregate liability to you is capped at the greater of $100 or fees you paid VettaLux in the 6 months preceding the claim.

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16. Miscellaneous

Entire agreement. This Agreement, together with the Terms of Service and policies referenced herein, constitutes the entire agreement.

Severability, no waiver, notices, assignment, electronic contracting — the corresponding provisions of the Terms of Service (Section 20) apply.

Governing law + venue — per Section 19 of the Terms of Service (Delaware law; New Castle County venue).

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Contact

Questions: legal@vettalux.com · Compliance/credentials: compliance@vettalux.com

[LEGAL REVIEW REQUIRED]

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